Privacy Policy – OptimalMedici
Last updated: October 15, 2025
About OptimalMedici
OptimalMedici (“we”, “our”, “us”) is committed to protecting the privacy of our clients’ personal information in accordance with the General Data Protection Regulation (GDPR – EU 2016/679) and all applicable data protection laws. Protecting your privacy and personal data is an integral part of our ethical and professional approach.
The data controller responsible for your information is OptimalMedici. The processing of your data is based on your consent, the performance of a contract, or compliance with legal obligations, depending on the situation.
This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as your rights regarding that data.
Our Services
OptimalMedici provides personalized health and wellness support services in naturopathy, natural medicine, nutrition, and lifestyle guidance, offered remotely in a professional, confidential, and caring environment.
Our services include: • the analysis of health information provided by clients; • the preparation of personalized wellness or naturopathic protocols; • the organization and management of appointments and follow-ups; • online consultation and support services (via email or WhatsApp).
We also provide educational materials and online programs related to health and well-being.
Definition of Personal Information
“Personal information” refers to any information relating to an identified or identifiable person, including:
- your name, surname, date of birth, and contact details (address, phone number, email);
- your health information, test results, medical or biological history;
your payment data, where applicable.
Sensitive data, such as health information, is processed with the highest level of confidentiality and security.
Collection of Your Personal Information
We collect your personal information as part of our activities, including when:
- you fill out a form or book a consultation through our website;
- you make a payment for a service;
- you send us health information or test results;
- you communicate with us via email or WhatsApp;
- you participate in a program, follow-up plan, or online training.
We may also receive certain information from authorized third parties, such as healthcare providers, laboratories, or technical partners.
If you do not provide certain essential information, we may not be able to offer you our services under optimal conditions.
Purpose of Data Processing
We collect, use, and retain your personal information for the following purposes:
- to provide naturopathy, natural medicine, nutrition, and lifestyle guidance services requested by the client;
- to organize and manage your appointments and records.
- to communicate with you regarding your services, payments, or follow-ups;
- to improve our services and ensure their quality;
- to manage your client account and provide personalized support;
- to comply with our legal and regulatory obligations (accounting, taxation);
- to send you, where you have consented, informational or promotional content.
Sensitive data (particularly health-related data) is collected and processed only with your explicit consent.
Disclosure of Your Personal Information
Your personal information may be shared only in the following cases:
- with health professionals or partners involved in your wellness or follow-up process;
- with technical service providers essential to our operations (hosting providers, payment processors, secure communication tools);
- where required by law (legal obligation, competent authority, judicial decision);
- with your prior and explicit consent.
We never sell or rent your personal data to third parties.
If any data is transferred to service providers located outside the European Union, we ensure that they offer an adequate level of protection in accordance with the GDPR.
Data Security
We implement strict technical and organizational measures to ensure the security, confidentiality, and integrity of your personal information, including:
- encryption of data during transmission and storage;
- restricted access to authorized personnel only.
- hosting on secure servers that comply with current standards.
Although no method of electronic transmission or storage is completely secure, we are committed to maintaining the highest possible standards of data protection.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and in accordance with our legal obligations.
For example:
- consultation data: retained for 5 years after the last session;
- billing data: retained for 7 years (accounting and tax obligations);
- marketing data: retained until you unsubscribe or withdraw consent;
- client account data: deleted after 3 years of inactivity.
After these periods, your data will be securely deleted or anonymized.
Your Rights (GDPR)
In accordance with the GDPR, you have the following rights regarding your personal data:
• Right of access to your personal data.
- Right to rectificationof inaccurate or incomplete information.
- Right to erasure(“right to be forgotten”);
- Right to restrictionof processing in certain circumstances.
- Right to data portability; • Right to objectto processing, particularly for marketing purposes;
- Right to withdraw consentat any time;
- Right to lodge a complaintwith a competent data protection authority.
To exercise your rights: contact@optimalmedici.com
We are committed to responding to your request within a maximum of one month.
Marketing and Communication
You may choose whether or not to receive marketing communications from us.
If you have consented to receive such communications, you may unsubscribe at any time by clicking the unsubscribe link in our emails or by writing to contact@optimalmedici.com.
Cookies
Our website uses cookies to enhance your browsing experience, analyze traffic, and facilitate certain features (such as login or booking). Cookies do not identify you personally but may be linked to your user profile.
You can configure your browser to refuse cookies; however, some features of the site may then be limited.
Contact and Complaints
For any questions, requests for access, correction, or deletion of your data, or for any privacy-related concern, you may contact our Data Protection Officer (DPO) at:
contact@optimalmedici.com
We are committed to handling all requests with professionalism and confidentiality, in accordance with applicable data protection regulations.
Updates to This Policy
This Privacy Policy may be updated at any time without prior notice.
The most recent version is always available on our website.
We encourage you to review it periodically to stay informed about how we manage personal data.
OptimalMedici is supporting your natural health journey with care, confidentiality, and integrity.
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